Several major European airports, including London Heathrow, Berlin Brandenburg and Brussels, experienced flight delays and cancellations on 20 September after a cyber attack targeted Collins Aerospace, the provider of check-in and boarding systems. Heathrow advised passengers to verify flight details and avoid early arrivals, while British Airways reported no disruption thanks to a backup system. Gatwick and Luton were unaffected.
Brussels Airport confirmed around 10 cancellations and 15 delays by mid-morning, with staff forced to manually process check-ins and luggage. Berlin Airport reported extended waiting times.
Collins Aerospace owner RTX stated the disruption affected its MUSE software and is limited to electronic check-in and baggage systems, which can be managed manually. The company is working to restore full service. This follows a previous 2023 cyber incident affecting staff data.
Source: Financial Times
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